Privacy Policy

At The Twigg Shop, we are committed to respecting and protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

When you place an order, contact us, or interact with our website, we may collect personal details such as your name, email address, phone number, order information, and any notes attached to your e-transfer payment. We also automatically receive certain non-personal information through your browser or device, including your general location, pages viewed, and other website analytics used to help improve our services. Our site may use cookies and tracking tools such as Wix analytics or Google Analytics to provide a smoother experience.

We use the information collected strictly to process your order, arrange pickup, provide customer support, communicate updates, and operate or improve our website. We do not sell your personal information to any third parties. Payment for orders is made through manual e-transfer; we do not access or store your banking login information. We only receive the name, email, and payment confirmation associated with your transfer. All information shared with us is protected through secure Wix servers and SSL encryption.

We may share limited information with trusted third-party service providers, such as Wix or our analytics partners, who assist in operating our website. These services have their own privacy practices and only handle information necessary for their function. We retain your information only for as long as needed to complete your order, provide support, or meet legal obligations. You may request access to, correction of, or deletion of your personal information at any time by contacting us at orders@twiggshop.com.

Our website is not intended for children under the age of 13, and we do not knowingly collect information from minors. We may update this Privacy Policy from time to time, and any changes will be posted on this page. By using our website, you agree to the terms outlined in this policy.

If you have any questions about how your information is handled, feel free to reach out at any time.